Refund Policy​
At The Herb Essence, we understand that sometimes expectations may not align with reality. Our Return & Exchange Policy is designed to address your concerns and ensure your satisfaction with every purchase. Please familiarize yourself with our policy below:
1. 7-Day Return/Exchange Policy:
You have 7 days from the date of receiving your item to request a return/exchange or address any order-related queries.
2. Conditions for Return/Replacement:
You can request a return or replacement under the following conditions:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered (Physical damage/tampered product or packaging)
- Incomplete order (missing products)
3. Procedure for Wrong Item Delivered:
- In case of a wrong product delivery or missing items, please raise a replacement request within 7 days from the date of delivery.
Contact us via email at support@theherbessence.com or on Whatsapp/Calls at our Customer care Number at +91-9821141180 with the following details:
- Order ID
- Invoice
- Images or videos supporting the complaint
Our customer delight team will address your query within 24-48 hours upon receiving all necessary details.
4. Procedure for Damaged Item:
- For leaked or damaged products, raise a return/replacement request within 7 days of the delivery date.
Contact us via email at support@theherbessence.com or on Whatsapp/Calls at our Customer care Number at +91-9821141180 with the following details:
- Order ID
- Invoice
- Images or videos supporting the complaint
Our customer delight team will address your query within 24-48 hours upon receiving all necessary details.
5. Concerns Related to Product Quality:
- If you have a complaint regarding product quality.
Contact us via email at support@theherbessence.com or on Whatsapp/Calls at our Customer care Number at +91-9821141180 with the following details:
- Order ID
- Invoice
- Images or videos supporting the complaint
Our customer delight team will address your query within 24-48 hours upon receiving all necessary details.
6. Order Cancellation:
Contact us via email at support@theherbessence.com or on Whatsapp/Calls at our Customer care Number +91-9821141180 within 5 hours of placing your order.
Please provide a reason for the cancellation.
- Once dispatched, an order cannot be cancelled. You can refuse to accept the parcel at the time of delivery but courier charges (both way) & payment gateway charges will be applicable (as actual).
7. Refund Process:
After raising a return request, please allow us 24-48 hours to review. We will notify you after inspecting the return. The product will undergo quality checks at our warehouse. Following this process, we will initiate a refund, and you can expect to receive it within 5-7 business days.
At The Herb Essence, your satisfaction is paramount, and we are here to assist you in every step of your journey with us. If you have any questions or concerns, please don't hesitate to contact our customer service team at support@theherbessence.com or on Whatsapp/Calls at our Customer care Number +91-9821141180