- Frequently Asked Questions
Yes, Most of our products are formulated to cater to various skin types, including sensitive skin, ensuring gentle yet effective results.
No, we are committed to cruelty-free practices and do not conduct any testing on animals. Our products are ethically sourced and produced.
Absolutely. We prioritize natural ingredients and our formulations are free from harsh chemicals, parabens, sulfates, and artificial fragrances, ensuring safety and efficacy.
Yes, we offer international shipping to many countries. Please check our website for the list of countries we currently ship to.
Our return policy ensures customer satisfaction with a 7-day return/exchange window from the date of item receipt. We accept returns or address any order-related queries within this period. Conditions for return/replacement include wrong, expired, or damaged products, as well as incomplete orders (missing items). We strive to resolve any issues promptly to guarantee a seamless shopping experience for our valued customers.
You can easily reach our customer support team through multiple channels. Feel free to contact us via phone or WhatsApp at +91-9821141180, or you can email us at support@theherbessence.com. We’re here to assist you with any inquiries or concerns you may have regarding our products or services.
To track your order, simply visit our dedicated order tracking page on our website. There, you can input your order number and email address to access real-time tracking information for your shipment. If you encounter any issues or have questions about your order status, feel free to reach out to our customer support team for assistance.
We accept various payment methods, including credit/debit cards, UPI, NetBanking etc. You can choose your preferred payment option during the checkout process.
Unfortunately, once an order has been placed, it cannot be modified or canceled. However, if you have any concerns about your order, please contact our customer support team, and we will do our best to assist you.
Yes, all of our products are cruelty-free and vegan. We are committed to ethical and sustainable practices in our manufacturing processes and do not test our products on animals.
Yes, we offer discounts for bulk orders. Please contact our sales team for more information on bulk pricing and ordering options.
We take customer privacy seriously and adhere to strict privacy policies to protect your personal information. You can review our full privacy policy on our website for more details.